{"product_id":"shipping-protection","title":"Shipping Protection","description":"\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003eHow It Works\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003eAll Pilates Mini orders are shipped with tracking, so you can follow your delivery every step of the way. For extra peace of mind, we offer optional shipping protection at checkout for a small fee. This covers your parcel against loss, theft, or damage during transit.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003eWhat's Covered\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003eShipping protection covers shipments that are:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul type=\"disc\" style=\"margin-top: 0cm;\"\u003e\n\u003cli style=\"mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;\" class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003eLost in transit\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;\" class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003eStolen after dispatch\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;\" class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003eDamaged during delivery\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003eWhat's Not Covered\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003eShipping protection does not cover: \u003c\/span\u003e\u003c\/p\u003e\n\u003cul type=\"disc\" style=\"margin-top: 0cm;\"\u003e\n\u003cli style=\"mso-list: l0 level1 lfo2; tab-stops: list 36.0pt;\" class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003eDelays caused by customs, weather events, or courier backlogs\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"mso-list: l0 level1 lfo2; tab-stops: list 36.0pt;\" class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003eIncorrect or incomplete shipping addresses entered at checkout\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"mso-list: l0 level1 lfo2; tab-stops: list 36.0pt;\" class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003ePackages marked \"delivered\" where theft cannot be reasonably proven\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003eWhat If Your Package Is Lost or Stolen?\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003e1. If You Selected Shipping Protection:\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003eYou're covered!\u003cbr\u003eIf your order is lost, stolen, or arrives damaged, we’ll help you file a claim and make things right. To begin a claim, simply email our team at Fleur@pilatesmini.com\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003ePlease note: For lost or stolen packages, we kindly ask you to wait 30 days before submitting a claim, as your parcel may still be in transit.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003e2. If You Did Not Select Shipping Protection:\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003eWithout shipping protection, Pilates Mini cannot be held liable for lost or stolen parcels.\u003cbr\u003eIn this case, you’ll need to file a claim directly with the shipping carrier.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003eMost couriers offer limited coverage (usually up to $100 or less), so we strongly recommend adding protection at checkout.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003eFAQ's\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003ci\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003eHow do I file a claim? \u003c\/span\u003e\u003c\/i\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003eYou can file a claim directly by contacting us at Info@pilatesmini.com\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003ci\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003eWill I receive a replacement or reimbursement if my claim is approved?\u003c\/span\u003e\u003c\/i\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003eYou have the option to choose between receiving a replacement or a reimbursement in the form of store credit for your purchase.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003eWhat proof do I need? \u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003eFor damaged items, please include photos of the item and packaging. For lost or stolen parcels, we will require supporting courier documentation.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003ci\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003eWhat are the filing time frames?\u003c\/span\u003e\u003c\/i\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003eYou have up to 60 days from the shipment date to file a claim.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003e• Lost Shipments: Please wait 30 days from the shipment date before filing a claim to ensure the package is not simply delayed.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003e• Damaged Shipments: Claims can be filed immediately.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003eA Few Important Notes\u003c\/span\u003e\u003c\/p\u003e\n\u003cul type=\"disc\" style=\"margin-top: 0cm;\"\u003e\n\u003cli style=\"mso-list: l2 level1 lfo3; tab-stops: list 36.0pt;\" class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003eShipping protection must be selected at checkout to be valid\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"mso-list: l2 level1 lfo3; tab-stops: list 36.0pt;\" class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003eIf not selected, you assume responsibility for resolving delivery issues with the courier\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"mso-list: l2 level1 lfo3; tab-stops: list 36.0pt;\" class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003eOur liability is limited to the value of the items protected\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"mso-list: l2 level1 lfo3; tab-stops: list 36.0pt;\" class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003eThis policy is governed by the laws of Australia, and any disputes will be handled under Australian jurisdiction\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-size: 10.0pt; line-height: 107%;\"\u003eFor any order concerns, reach out to us anytime at info@pilatesmini.com.au, we’re here to help\u003c\/span\u003e.\u003c\/p\u003e","brand":"Pilates Mini","offers":[{"title":"0TN","offer_id":53253232034084,"sku":null,"price":5.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0682\/1901\/1364\/files\/shipping-protection-image.png?v=1770344264","url":"https:\/\/www.pilatesmini.com\/products\/shipping-protection","provider":"Pilates Mini","version":"1.0","type":"link"}