Returns & Cancellation

If for any reason, you believe the product is faulty/defective in any way, please contact us immediately and we will assist you to fix the problem. This could include a refund or exchange. Please note we will be unable to assist if the problem was caused by careless or improper handling, non-adherence to operating instructions, improper installation, other abuse or misuse caused by the Customer or a third party or by fair wear and tear.
To make a claim, you must obtain a return authorization number by email. Your email must indicate your personal details, invoice number and product, along with the reason you believe the product is faulty to info@pilatesmini.com. This will enable us to allocate you a return authorization number & inform you where to send the product believed to be faulty.
If it is found that the product is NOT faulty, you will be charged the postage and/or handling fees. If it is found that the product IS faulty, you may be entitled to a refund or replacement. For replacements postage and/or handling will be paid for by Pilates Mini.
Cancellations: Due to the order processing of the Website, we cannot accept cancellations or exchanges for change of mind. Please make sure you select your product(s) carefully.